At Pure Hair Emporium, we are proud to provide premium, luxury hair products that meet the highest standards of quality. Due to the nature of our items and hygiene regulations, all sales are final.

No Refunds or Exchanges

To maintain the integrity and safety of our products, we do not accept returns or exchanges under any circumstances. Once your order is shipped, it is considered a final sale.

This policy ensures that every customer receives brand-new, untouched hair never reused or resold.

Exceptions

If you receive the wrong item, please email support@purehairemporium.com within 3 days of delivery with your order number and clear photos. We will review and work with you to resolve the issue promptly.

Order Issues

If you receive a product that is incorrect, please notify our support team within 3 days of delivery.

Contact our support team at support@purehairemporium.com with the following:

Your order number

A brief description of the issue

Clear photos of the item(s)

We will review your claim and work with you on a resolution.

If you have any questions, we’re here to help.

Reach out to us anytime at support@purehairemporium.com