At Pure Hair Emporium, every order is prepared with care. Please review the processing and shipping timelines below before placing your order.
Order Processing Times
Processing time begins after your payment has been successfully completed. Business days are Monday through Friday and exclude weekends and holidays.
Standard Bundles
Standard hair bundles are processed within 5–7 business days.
Gray Hair Bundles
Our gray hair bundles are specially sourced and prepared. Please allow 10–14 business days for processing.
Custom Wigs
Each custom wig is handcrafted according to your selected construction, texture, length, and gray blend. Please allow 10–14 business days for processing.
During sales, holidays, or periods of high order volume, additional processing time may be required. You will be notified if an unexpected delay significantly affects your order.
Shipping & Delivery
Processing time and shipping time are separate. Shipping time begins after your order has been processed and transferred to the carrier.
U.S. standard shipping: Approximately 3–7 business days
Delivery dates are estimates and are not guaranteed. Pure Hair Emporium is not responsible for delays caused by the shipping carrier, weather, service interruptions, or other circumstances outside our control.
Shipping Fees
- Standard shipping fee: $25
- Complimentary standard shipping is included with wig orders.
- Any available expedited or international shipping charges will be displayed at checkout.
International Orders
International customers may be responsible for customs duties, tariffs, taxes, or other fees charged by the destination country. These charges are not included in your purchase or shipping total and are the customer’s responsibility.
Pure Hair Emporium is not responsible for customs delays or fees imposed during or after shipment.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with your tracking number. Please allow time for the carrier to update the tracking information after the label is created.
Shipping Address
Please review your shipping address carefully before submitting your order. Pure Hair Emporium is not responsible for packages delayed, returned, or lost because an incorrect or incomplete address was entered at checkout.
If you notice an address error, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or shipped.
Lost, Stolen, or Damaged Packages
Pure Hair Emporium carefully packages every order before shipment. However, we are not responsible for:
- Carrier delays
- Packages lost because of an incorrect or incomplete shipping address
- Packages marked “Delivered” by the carrier that are later reported missing or stolen
If your package is lost or damaged while in transit, please contact the shipping carrier to begin a claim and notify Pure Hair Emporium so we can provide any available shipment information.
Receiving Your Order
We recommend monitoring your tracking information and ensuring someone is available to receive your delivery. A signature may be required for select orders.
