We deliver luxury on time, every time, no matter where in the world you are. Please review our shipping policy for U.S. and International orders below.

U.S. Standard Shipping: 5–7 business days

International Shipping: 7–10 business days

Shipping Fees

Standard shipping fee: $25
Free standard shipping on all orders over $400.

You may incur additional charges due to international customs charging policy.

Pure Hair Emporium is not responsible for any customs, duties or tariffs. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Tracking Your Order

Once your package ships, you’ll receive a tracking number via email. You can track your package at any time.

Lost or Damaged Packages:

At Pure Hair Emporium, we take pride in carefully packaging and shipping every order to ensure your bundles arrive in perfect condition.

We are not responsible for:

Incorrect shipping addresses entered at checkout
Delays caused by the carrier
Lost or stolen packages marked as “Delivered”

Thank you for understanding and shopping with Pure Hair Emporium, where luxury meets confidence every step of the way.

We recommend the following:

Track your order regularly using the tracking number provided in your shipping confirmation.

Ensure someone is available to receive the package at the delivery address.

If your package is lost or damaged in transit, please contact the shipping carrier directly to file a claim.